Outsource Accelerator Podcast with Derek Gallimore
OA 218: Incenption of Less Doing - Ari Meisel

OA 218: Incenption of Less Doing - Ari Meisel

March 28, 2019

Ari Meisel, the CEO, and Founder of Less Doing, rejoins Derek to discuss more and more on Less Doing, which is a productivity platform.

He is a guru in productivity. Ari wrote The Art of Less Doing and The Replaceable Founder.

Summary

  • Ari founded Less Doing initially to help him get back to the road of productivity.  It grows into a business that helps other entrepreneurs and business owners optimize, automate and outsource to empower teams and make them more replaceable.
  • There should never be contentment. Ari looks at where the constraints are and look for ways of doing things better.
  • Ari noticed that the biggest issue with outsourcing is that people see outsourcing as a binary activity, which is either to "do everything myself or give everything away". And this is because there's a lot of trust issues and he sees these trust issues as a result of bad communication.
  • The key to success in outsourcing is to start with small things. Out of this small beginning, let the client experience little wins early on so they may want to do more and more with the outsource provider.
  • The concept of replaceability is not actually to replace owners or managers but a guiding light to remove bottlenecks in an operation or process. This effectively empowers people and scale processes.

 

Key Notes

  • Ari’s road to productivity is anchored on three core principles; optimize, automate and outsource.
  • Trust issues in outsourcing can be resolved through effective communication and internal control system.
  • Empowerment removes bottlenecks and scales processes to achieve goals in time.

    Reference

    outsourceaccelerator.com/218

    lessdoing.com

OA 217: Starting the Alibaba of Outsourcing

OA 217: Starting the Alibaba of Outsourcing

March 21, 2019

Join Derek as he chats with Business Method about the in-depth of the outsourcing world today.

Summary

  • Derek has bootstrapped a real estate business to $20 million and after some changes in the market lost the entire empire. 
  • He has lived and worked in five different countries and been a location independent entrepreneur since 2008.
  • He began outsourcing in the Philippines in 2011.
  • He shared his story of starting over after losing a $20 million empire

Keynote

  • Derek has been outsourcing since 2011 and realized the incredible power and opportunity it presented for business.
  • Outsourcing is one of the most potent and transformative business tools available today.
OA 216: Connor Gillivan - Outsourcing from FreeeUp

OA 216: Connor Gillivan - Outsourcing from FreeeUp

March 14, 2019

Guest, Connor Gillivan, joined Derek's show for the second time to deep dive into FreeeUp, an outsourcing freelancer platform co-founded by him.

In this second episode, Connor shares how his outsourcing platform compares with the other providers, and the core values that differentiate FreeeUp.

 

Summary

  • Three core things differentiate Connor's team. They pre-vet all freelancers, they have an established process of introducing a client to a freelancer, and they focus largely on customer service to care for the clients and the freelancers.
  • Connor and his team make sure that clients requirements match with the skills sets, and knowledge of the freelancer. An internal team search for the best fit and introduce a freelancer to a client one at a time, until a candidate is hired.
  • They have been working with a good number of clients through the full three years that they have been in business. Some of these clients started simply with selling a few products on Amazon, then hired a consultant, hired a virtual assistant, and have their own website.
  • The engagement may start part-time. Clients may start working with a freelancer for five hours, or ten hours a week until the business grows, and the freelancers hours grow as well.
  • From personal experience, Connor confirms that highly skilled talents are in the market place like the Philippines. There is a pool of amazing freelancers in the right market who can help grow the business, grow the revenue, and build more business opportunities.

 

Key Notes

 

  • Outsourcing platforms need to define the core values or competencies that will differentiate them from the other existing platforms.
  • It is important to have a matching system in place for a successful client-freelancer working relationship.
  • Small successful engagements or work hours with freelancers may grow full-time as clients experience amazing wins, as the business and revenue grows.

 

Reference

outsourceaccelerator.com/210

Connor@freeeup.com

connorgillivan.com

OA 213: Outsourcing for Corporate Escapees

OA 213: Outsourcing for Corporate Escapees

February 21, 2019

Join Derek as he chats with Corporate Escapees about the growing need for an independent source of outsourcing information and education.

Summary

  • Derek what shares what he learned from building a team of 70 people in the Philippines and the challenges small business owners face when outsourcing
  • He began outsourcing in the Philippines in 2011.
  •  He talks about the cultural differences in the Philippines and the common objections in outsourcing
  • He also shares insights into the benefits you can gain from tapping into outsourcing expertise

Keynote

  • Derek founded Outsource Accelerator in response to the growing need for an independent source of outsourcing information and education.
  • Technology changes that led to an increase in outsourcing and why by 2030 every small business will be outsourcing.
  •  The Philippines is considered the Swiss banking equivalent for outsourcing.
OA 212: Ari Meisel - Empowering Business through Outsourcing

OA 212: Ari Meisel - Empowering Business through Outsourcing

February 14, 2019

Derek welcomes to the show, Ari Meisel, whom he calls guru of gurus when it comes to increasing productivity.

Ari is the CEO and Founder of Less Doing, a productivity platform. He is also the author of the Art of Less Doing and The Replaceable Founder.

 

Summary

  • A personal health crisis sort of triggered Ari's quest for systematic ways to improve productivity and do more in less time. Less Doing was born to help people optimize, automate and outsource everything to be more effective.
  • Ari defines outsourcing as empowerment and as the last line of defense. People focus on what they do best and outsource the other challenges.
  • Most bad experiences in outsourcing is fundamentally the result of bad communication, or failure to communicate what success looks like.  For Ari it is important to optimize, automate, then outsource.
  • There's no limit to the talent. The greatest writer, or graphic designer or developer maybe within your zip code, or at places you can easily access at a click of a button.
  • Timing is a kind of balancer. There is a sweat spot in the growth to really focus on the systems and processes, rather than just bringing in sales.

   

Key Notes

  •   Outsourcing is empowering business to be more productive in less time.
  •  Employment is no longer limited to local resources as the international talent is just a click away.
  • It is important to know exactly when to outsource, not too soon and never late.

    Reference
    outsourceaccelerator.com/212

 

OA 211: Jonathan De Luzuriaga - Incarnation of Outsourcing

OA 211: Jonathan De Luzuriaga - Incarnation of Outsourcing

February 7, 2019

Derek visits Spring Valley for a special chat with his guest, Jonathan De Luzuriaga, a very established personality in the Philippines' software industry. He is the President of the Philippine Software Industry Association, and one of the Board of Trustees of the IT & Business Process Association of the Philippines (IBPAP).

He is the Founder and President of Spring Valley, the largest technology and innovation hub in the Philippines, which aims to be Asia and the Pacific's answer to Silicon Valley in the US. He is recently elected as the President of the National ICT Confederation of the Philippines.

 

 Summary

  • In 2008, Jonathan was given a directive to come up with an international event. The first version of it was the International Outsourcing Summit or IOS. From six countries it evolved into what is now called the International Innovation Summit (IIS).      
  • According to Jonathan comparing the Philippines software industry in the mid90's to the mid-2000 is like comparing apples to oranges. There were only a handful of champions until the world market noticed the potential of the country in terms of offering IT and business process outsourcing services to the rest of the world, the USA, Europe and Asia.
  • Jonathan shared that in the early years of the industry, geographical locations of services matters much to clients such that service providers in the Philippines have to hide where they are actually based to avoid penalty. With the evolution of the industry and with the country's status as outsourcing service provider, there is now a growing acceptance of geographies and some clients actually insists on speaking with somebody from the Philippines.
  • Technology is a great equalizer. Knowing this Jonathan projects that a number of MSMEs will come into the pipeline. Smaller companies can look into possible partnerships outside their jurisdiction, at the same time creating positive opportunities for the smaller and more agile service providers or solution teams to compete with big players.   
  • The outsourcing industry is strongly client-driven. Jonathan reveals that clients are asking for more at the least cost and this has challenged the Philippines' service providers to be more creative with disruptive technologies. With the growing millennials entering the workforce, given the needed support and right environment, the Philippines can transition into a tech community.

Key Notes

  • The growing acceptance of service geographies has removed boundaries to opportunities to do business with the world market.
  • MSME’s can use technology as a great equalizer and there is a highly positive outlook for agile service providers or solutions team breaking into disruptive technologies.
  • The outsourcing industry is strongly client-driven and clients are asking for more value for their money.

Reference
outsourceaccelerator.com/211

jdl@springvalley.tech

OA 210: Inception of FreeeUp

OA 210: Inception of FreeeUp

January 31, 2019

Derek's guest is Connor Gillivan, the Chief Marketing Officer and co-founder of FreeeUp, a staff resourcing platform.

Connor started his eCommerce business in 2009 helping suppliers sell through Amazon that eventually ventured into outsourcing.

 

Summary

  •  Tim Ferris’s 4-Hour workweek influenced Connor's mindset and had him and his business partner looking to hire people remotely. They suffered from a lot of frustrations as there are many individuals in the marketplaces like Upwork and ODesk who didn't really deliver as expected thus wasting a lot of resources in the recruitment process.
  • Through ups and downs and new learning encounters, Connor's team hashed out their own interview and hiring process and turned on the key towards successful remote people management. Their company, FreeeUp pre-vets thousands of freelancers and agencies to find the best fit.
  • They have encountered resistance to remote recruitment with potential clients who have had their first poor experience and failures with outsourcing. Some companies aren't comfortable with entrusting some workloads to a remote staff or BPO office.
  • Connor and team established an improved communication and monitoring strategy for better customer experience. They introduced the simplest ways for the onboarding program where clients benefit with quick wins.
  • Customer service is essentially the face of an outsourcing business that defines success or failure. The first customer experience with outsourcing is essentially the turn ON/OFF switch.

Key Points

  • Some business functions or workloads can be delegated to a remote workforce who can get some tasks done to allow in-house employees more time to perform crucial functions.
  • Remote recruitment from anywhere in the marketplace may lead to poor customer experience or failure.
  • Customer service is the face of the remote service provider that will initially switch ON the key to potential business engagement.

 

Reference

outsourceaccelerator.com/210

Connor@freeeup.com

connorgillivan.com

OA 209: Outsourcing for Daily Grind Entrepreneurs

OA 209: Outsourcing for Daily Grind Entrepreneurs

January 24, 2019

Join Derek as he gets interviewed by The Daily Grind Business.

Summary

  • Derek Gallimore started his first venture as a self-employed personal trainer at one of the world’s premier gym brands. He was only 17 at the time.
  • Derek has been involved in the full spectrum of business – property development, and investment, traditional bricks, and mortar commerce, and of course, web and e-commerce.
  • He founded Outsource Accelerator in response to the growing need for an independent source of outsourcing information, education, and transparent marketplace.

Keynote

  • Derek almost has a religious zeal for business and entrepreneurship – and the benefits it can bring the world.
  • Derek has been outsourcing since 2011 and realized the incredible power and opportunity it presented for business.
OA 208: Barbara Turley - Outsourcing Virtual Assistants

OA 208: Barbara Turley - Outsourcing Virtual Assistants

January 17, 2019

Barbara Turley, CEO, and founder of the Virtual Hub rejoins Derek podcast for another insightful reflection on how outsourcing can enhance or bring value to any business around the globe.

The Virtual Hub recruits and trains virtual assistants for entrepreneurs who are looking for the right VA who can perform delegable tasks to allow these entrepreneurs to focus more on growing their business.

 

Summary

  • Barbara found out that there are issues with work from home VAs, and it was then hard for her to scale up when she hit 50 work from home VAs in Manila. She realized that she can only get optimization and scalability when people are in one office where there is organizational learning within a defined structure.

  • She now managed a team of VAs from two offices, Manila-based, and a Cebu-based team but she's more focused in Cebu herself as traffic and weather is less bad and the w. She's also very successful with her rapid growing Cebu based talents.

  • A few of her VAs still work from home. They are those who are very disciplined and quite structured, but she had to literally go through about 500 people to get her qualified 30 work from home VAs. According to her, it's like kissing a lot of frogs before finding the prince.

  • Clients can directly hire VAs through different platforms, but this may cause them a lot of pain as they are not shielded from localized issues and inefficiencies that go with improper screening, lack of training and other engagement issues. There is so much time and work involved in hiring the best fit candidate.

  • The Virtual Hub offers three levels of VAs, the admin level VA, the social media and content creators VA, and the highly specialized and technical VA. Clients are not locked into a contract for the reason that they wanted them to stay because they are happy with the benefits they get from the engagement.

Key Notes

  • An online virtual assistant will help owners and entrepreneurs focus on growing the business by delegating niche tasks or functions to VAs.

  • Outsourcing to find the right VA who is the best fit for the tasks to be done will save companies the pain and hassle involved in the engagement and onboarding process.

  • SMEs or niche businesses will really find great value in hiring a VA to save cost and scale up on organizational efficiency.

 

Reference

outsourceaccelerator.com/208

thevirtualhub.com/outsourceaccelerator

OA 207: Using Outsourcing to Grow Faster and Radically Reduce Staffing Costs

OA 207: Using Outsourcing to Grow Faster and Radically Reduce Staffing Costs

January 10, 2019

Join Derek as he gets interviewed in a credit financing show.  He discussed the importance of outsourcing and to use it to grow your business.

Summary

  • Derek Gallimore started his first venture as a self-employed personal trainer at one of the worlds premier gym brands.
  • He has been involved in the full spectrum of business – property development, and investment, traditional bricks, and mortar commerce, and of course, web and e-commerce.
  • He has experienced the highest-of-highs from business and scored some incredible wins. But he is also been through his fair share of challenges – hardship, and outright failures.

 

Keynote

  •  Derek founded Outsource Accelerator in response to the growing need for an independent source of outsourcing information, education, and transparent marketplace.